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Services Provided by Opus

This is where it all happens. Our very talented and dedicated support and development teams work with your group to understand objectives, discover solutions, train and support your organization. 

Business Process Analysis

Before the first step of any journey is taken, the current landscape is mapped a clear objectives determined so all work on a cohesive path and measurable objectives. 

Implementation

A complete parallel environment where processes are tested end-to-end-with your data will ensure the next step is on solid ground. The foundation to a good start is a great implementation and obsessive control of the converted data- form, interfaces, training, reporting metrics ...and more... must tie-in and be cross checked. 

End to End Integration

Integration of shipping systems addresses to credit card charges to automated pricing promotions from customer service to e-commerce and more. 

Training

Comprehensive and hands-on; focused on enabling users to be confident in their role at your organization.

Support

Capable personel that know your environment, business processes and your unique business goals will give you the confidence that, when there is a problem, it will be resolved. You need a help desk that not only solves a system issue, but also can discuss possible business processs optimization or suggest a new way of looking at a procedure.  

Software Development

The development of custom software starts with a deep scope definition and creation of a comprehensive SRS-Software Requiremens Specifications document- This foundation is critical as the project unfolds and inevitable changes are requested. By adopting the Agile method with frequent reviews, projects are delivered that meet functional needs and closer to budget and timelines.