Customer Support

Support for your Software

We believe that your success is our success; that’s why we take pride in the support we provide. At Opus, you can expect our professional, expertly-trained staff to respond quickly to your business needs. Support is as crucial to a successful software implementation as is the business fit of the product itself.

Quick Assist

We are happy to help you with any software issues you may be having. QuickAssist is an interactive process that allows our support experts to walk with you through issues you are having by sharing your screen, keyboard and mouse. Issues are solved as efficiently as possible. Just click the QuickAssist link, install the Java Applet if necessary, and we will be ready to assist you.

QuickAssist works any Windows client through your browser.

Support Request

Follow the Support Request link to fill out a Support Request form. We will contact you through your preferred method of contact as soon as possible. Please be as thorough with your issue description as possible.

Year End Instructions

Year end can be frustrating and even a little scary. We are here to help! Click on the Year End Instruction link to download an overview of the year-end processes in the SouthWare Excellence Series™. This will give you instructions for accounting year end and for your inventory proceedures. If you still need additional help, please do not hesitate to contact us.